Important information concerning COVID-19

Terms and Conditions

Terms and Conditions

CANCELLATION POLICIES

Non Refundable Rates

When the hotel receives your reservation, the total amount will be charged on your card. No refund will be made in case of cancellation, early departure or no-show (the reservation is kept up to the 1st night). If the charge to your card is denied, the hotel will cancel your reservation.

Flexible Rates

Free cancellations up to 3 days before the arrival date. For cancellations made 3 days or less before arrival, or in case of no-show or early departure, the hotel will charge 100% of the stay to the credit card provided. If payment is denied, the hotel will cancel your reservation.

Christmas

From 24th December 2021 to 1st January 2022 (both included), reservation can be canceled free of charge up to 30 days before arrival. Within 30 days, the hotel will require a non-refundable deposit corresponding to the entire stay.

Credit Card

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

Reservations in Premium Junior Suite, Suite or Mercer Suite room categories

The hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed (except in Superior rooms).

Price extra bed in room 75€ per night. The price will be automatically added at the rate and it is included in the final cost of the stay that appears on your booking.

Extra beds or cots under request are subject to availability.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

TAXES

Room rates include 10% VAT.

City tax of 3,30€ per person and night is not included on the rate. Tax is applicable for a maximum of 7 consecutive days. Up to 16 years old are excluded to pay the city tax. City tax will be paid at the moment of the check out.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are allowed in the hotel, upon request and with a maximum of 15kg. Pet fee of 50 euros per night. For stays with pets, the hotel reserves the right to assign certain room categories. Pets are not allowed in the Restaurant.

TAX DATA

Mercer Torre del Remei, S.L.

B-67407627

C/Lledó, 7. 08002 Barcelona

Tel. +34 972 88 37 40

info@mercertorredelremei.com

OTHER INFORMATION

The minimum purchase age is 18 years old.

PAYMENT AND SECURITY FORMS

When placing the order at MERCER HOTELES, the client can choose the payment method preferred.

Your bank details will be transmitted in a totally secure environment. We do not register this data at any time and it is used only to complete the purchase process. This online website owned by MERCER HOTELES –which is abide by the General Data Protection Regulation (RGPD)- informs cardholders that they are responsible for the transactions.

Our website uses HTTPS (Hypertext Transfer Secure Protocol) with a valid, verified and in force security certificate. (This protocol works from port 443 and uses SSL / TLS-based encryption in order to create an encrypted channel between the client and the server).

Applied security (SSL) is specified, data is introduced on secure page. (SSL is the acronym for Secure Sockets Layer. Protocol for web browsers and servers that allows authentication, encryption and decryption of data sent over the Internet).

Accepted payment methods

Credit / Debit Card

The easiest and fastest way to make your purchase. To manage credit card charges on our website we use the virtual POS platform of Redsys.

Only secured credit cards will be accepted to avoid any possible risk or fraud. Secured cards are associated with security keys and, at the end of the payment, it is transferred to the bank's website, where these keys must be introduced. If you do not have a secure card for online payments, the bank must provide the necessary information and passwords.

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